Can you work on a Shopify store someone else built?
Yes. We regularly pick up stores built by other agencies, freelancers or in-house teams. We start with a review so we know exactly what we’re working with.
Do we need a project or monthly support?
Choose a project when you have a defined goal, like a new store or redesign. Choose monthly support when you want ongoing updates, marketing and help. Many clients start with a project and move to monthly. Every new store build includes 3 months of support. All other project updates include 7 days of support.
How long am I committed to monthly support?
There’s no long-term contract. Monthly support runs month to month and you can cancel with notice before your next billing period.
How do you handle support issues?
Send us the issue and we triage it the same way every time: urgent problems that stop customers from buying are handled first, and we reply within one business day. Monthly clients get priority support.
Can you help us move our store to Shopify?
Yes. We migrate products, customers and orders to Shopify, set up redirects to help preserve search visibility, and test everything before the switch.
Who owns the store and the work if we stop?
Your store and existing content stay yours. Once the project is paid in full, you own the original work we create for you, unless your agreement says otherwise. Third-party apps, themes and assets are subject to their own licences.
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